This document describes the practice of collecting and processing personal data provided by persons (hereinafter referred to as the User or you) in connection with access to the website of the company pharmagent.com.ua (hereinafter referred to as the website) managed by Pharmagent LLC , Legal identification code. person: 41766474, place of activity: Kyiv, Pechersky district, st. E. Konovaltsia, building. 36-B, note No. 231. Operates under the Pharmagent service mark (hereinafter referred to as the Company or we, us and ours).
We inform you that the provisions of this Privacy Policy correspond to the updated version of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter – the Regulation of the European Parliament and of the Council ). , as well as the Law of Ukraine “On the Protection of Personal Data” No. 2297-IV dated June 1, 2010 (hereinafter – the Law).
We understand the importance of protecting your privacy and personal data and make great efforts to develop and maintain high standards of internal security measures and technologies to ensure that the data we receive from you is securely processed and stored; and protect your data against unauthorized or unlawful processing and against accidental loss, destruction or damage.
1.1. When you visit the site, we may collect and additionally process the following categories of data:
(a) Information requested when using the Website, such as your name,
(b) Information We May Collect Using Automated Means. When using the Website, we may also track and collect information related to the use of the Services, such as the date and time of access, device identifiers, operating system, browser type, and IP address. This information can be obtained by the Company directly or through the services of third parties,
(c) Contact information, i.e. your email address.
We do not collect any information that can identify you without your permission. We do not collect any information that can identify you without your permission. Please note that we use Google Analytics on our website to analyze and improve website performance. If you would like to learn more about Google Analytics and its do not track policy, please visit https://www.google.com/analytics/terms/us.html
We do not request or collect personal information from individuals under the age of 16 or the age set for your country, if it is higher. If you are under the age of 16 or the legal age of majority in your country, please do not provide personal information on our website.
1.2. The period during which we keep the information you provide depends on the type of information, the purpose of its use, the nature of sensitivity, etc. As a general rule, we retain your personal information for as long as necessary to fulfill the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information for as long as necessary to resolve disputes and/or enforce our rights and enforce agreements.
1.3. We collect and process the aforementioned data to fulfill our obligations to you and pursue legitimate interests, namely:
providing access to the website;
informing about any changes and updates of services provided;
compliance with current legislation;
support for action on legal claims;
provision of additional or auxiliary services, as well as user surveys, statistical analysis;
to provide marketing activities (send you news, updates, promotions, product information, event announcements, etc.).
improving the performance and functionality of our services.
The above list may be supplemented depending on the development of services.
2.1. Your personal data may be received and processed:
(a) by the Company within the framework of our internal systems of processes, corresponding to the technical and organizational measures, which thus comply with the requirements of safety standards and regulations; and/or
(b) by service providers and processors who have access and the right to use the data only to the extent necessary to fulfill the obligations assigned to them by the Company (hereinafter – Subprocessors).
2.2. These subprocessors perform tasks on our behalf and are contractually obligated not to disclose or use the information collected for any purpose other than as set forth in this Policy, but may store and assist in facilitating the technical aspects of our services or perform functions related to with service administration (collection and analysis) or other, determined by the provisions of the contract.
2.3 You give your express consent that the Company may, at its discretion, engage Sub-processors who maintain technical and organizational measures in such a way as to comply with the applicable requirements of the Law, Regulation and security standards provided for in this Privacy Policy and additionally applied by the Company. .
2.4. If such sub-processors are located outside the Swiss Confederation or the European Union or the European Economic Area, the processing of personal data is or will be carried out in accordance with applicable law.
2.5. Subprocessors bear full responsibility for their actions and omissions and for all obligations imposed on them. The Company shall not be liable if information is disclosed as a result of a breach or non-compliance with security by any sub-processors, or if sub-processors fail to comply with the above requirements.
3.1. If the Company becomes aware of any breach of our security that results in the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of or access to (except for unsuccessful attempts or actions) personal data of users on a system operated or otherwise controlled by us. we will notify you immediately and without delay in accordance with the procedure provided by the relevant Law and Regulation.
3.2. The message will be sent to your e-mail address or phone in the form of an SMS message. The User is solely responsible for providing us with an email address, phone number and maintaining the validity and relevance of this address.
3.3. None of the data incident reports received from the Company shall be and shall not be construed as an acknowledgment of any fault or liability for the data incidents.
4.1. The User agrees that despite our use of security measures and data incidents, the User is responsible for the proper use of our services to ensure a level of security, an appropriate risk to personal data and to ensure the security of the system and devices used to access the website .
4.2. We are not obligated to protect your personal data that you choose to store or transfer outside of the Company’s system and our sub-processors.
5.1 You have the following rights to your personal data:
– Right of access.
You have the right to receive information from us as to whether your personal data is being processed and, if so, to access such personal data.
– Right to withdraw consent
You have the right to withdraw your consent to the processing of your personal data at any time. However, the withdrawal of your consent will not affect the lawfulness of the Company’s processing of such data based on the consent that existed before the withdrawal.
– Right to rectification
You have the right to the accuracy of your personal information. To do this, you are required to notify us of any changes to the personal information provided to us by sending a request to correct your personal data if you believe that the personal data we have is inaccurate or incomplete.
– right to restriction of processing
You can ask us to stop processing your personal data at any time.
– Right to erasure
If you ask us to delete all of your personal data, the company will delete your personal data without undue delay (unless there is a legal or legal reason why we cannot delete certain of your personal data, in which case we will notify you) . Requesting to stop processing your personal data or to delete your personal data will likely mean that you will no longer be able to use our services.
– the right to data portability
You have the right to request that the Company provide you with a copy of all your personal data and transfer your personal data to another data controller in a structured, widely used and machine-readable format where it is technically possible for us to do so, and the processing is based on consent or execution of the contract.
– Right to complain
You have the right to complain to our responsible person designated in our internal rules or to the relevant supervisory authority, all contact details are listed at the end of this document.
5.2. We will not charge a fee for any requests we receive to enable you to exercise any of your rights set out above, however, if you make excessive, repetitive or manifestly unreasonable requests, we may charge you a reasonable fee of taking into account the administrative costs necessary to process such requests, or we may refuse to fulfill such requests.
5.3. The user can also send a request to receive information processed, changed, removed or blocked and information about any parties to whom we transfer your personal data.
5.4. In some cases, we may charge a fee (subject to reasonable costs) if requests are exceptional to the nature of the request itself or the nature and functionality of our services.
6.1. We also use cookies and similar technologies to collect technical information containing unique identifiers. In short, we automatically receive the web address of the site you came from and the IP address of the computer or device used to access it. This information helps us understand your preferences, the ease of navigation on the website and allows us to develop and improve our services and manage the load on our servers.
6.2. If you want to prevent the use of cookies, please use your web browser settings, most web browsers give you the option to manage cookies or give you access to “incognito mode” or similar options, which allows you not to record your visits and downloads in the web browser and not upload to history. In this mode, any cookie file is deleted after closing all “incognito” windows.
7.1. Please note that we may change this Privacy Policy from time to time at our discretion, so please check this document from time to time for updates. If any material update is made to the terms of data processing, we will notify you in addition within a reasonable time, by e-mail to the address you have provided us for such cases or as a contact.
By using the website, you consent to the collection, processing and receipt of your personal data as described in this Privacy Policy.
If you need additional information or have any additional questions regarding this Privacy Policy, do not hesitate to contact us at info@pharmagent.com.ua
The supervisory body for data privacy compliance in Ukraine is the Human Rights Commissioner of the Verkhovna Rada of Ukraine (Ombudsman).
Postal address: 01008, Kyiv-08, st. Instytutska, 21/8
Phone: +38 044-253-75-89
Email: hotline@ombudsman.gov.ua
Website: http://www.ombudsman.gov.ua
